Which Narval model is more popular and has a better rating? Freo Z Ultra or Freo X Ultra?

Narval Freo Z Ultra was recently released on the market and is an upgrade of Freo X. That is why it has fewer ratings and comments now. The rating of Narval Freo X Ultra is 4.2 out of 693 reviews, while the rating of Narval Freo Z Ultra is 4.0 out of 189 reviews. The price of the two models is close, but the Freo Z Ultra offers better suction power, improved navigation, and improved mopping performance.

Why Narval Z Ultra can store debris for 120 days, while Freo X Ultra only has 50 days?

Narval Z Ultra has a self-empty and dust compression system that allows it to store dust for about 120 days in a 2.5 L bag, which is 120% longer than Freo X Ultra. Also, the size of the dust collector in the base station is significantly less—about 1 L—so even though it has a dust compression system, it can store dust only for 50 days. Moreover, the base station of Narwal Z Ultra works more quietly.

Should the base station always be plugged into the socket?

If the base station is not connected to the power, the robot is not charging. If the robot is not charged for a long time, the battery will die. If you do not plan to use a robot for a long time, you need to fully charge it and then turn it off. It is recommended that the procedure be repeated every three months. If your battery dies, you need to purchase a new one.

Is it safe to collect a pet’s mess with a robot cleaner?

We do not recommend cleaning pet accident messes unless you clean the whole robotic cleaner immediately after the robot collects such a mess. The robotic cleaner can’t remove the pet's mess from the brush guard and mopping pads during cleaning, only in the base station, so that means that everything will spread from the place where the pet’s mess is to the base station no matter whether this has happened at the end or beginning of the cleaning cycle.

How do you make the maps of a two-story house for Narval robots?

In the smartphone application, you can manage the maps. Before the first map is created, you can add other maps (two or three) by choosing the Multiple Maps option. You need to move the robot manually between floors during the creation of maps and cleaning cycles. During the cleaning cycle, the robot could not return to the base station for recharging and water refill; you need to return it manually based on the indication in the smartphone app.

But you can take the base station with the robot to another floor and create a map with the base station. In such a case, you need to repeat such action further during each cleaning cycle. Moreover, the robot can’t determine which floor it is located on, so you need to switch between floor maps manually.